Refund Policy

The  return policy lasts 30 days from receiving the item for manufacturer defects. If 15 days have gone by since receiving your item, unfortunately we can’t offer you a replacement. 

Do not Hesitate! 

To start a return, you can contact us @ support@chapmanofficial.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted. 

You can always contact me directly on discord or by reaching out for any return questions at the above email - Chapman  

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Item
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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** Eligibility **
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

No returns or refunds on made-to-order products.
(these products will be clearly marked: Made To Order; in the description)

Due to the specialized nature of any made-to-order products, they cannot be returned or exchanged.
[ Mainly due to the current pandemic but I am willing to consider anything!!  An honest mistake... is an honest mistake! ]

Anything else just contact me!
Seriously just email me. I want You to have the best experience possible